How Technology is Making Us Stupid and Destroying Everything Good

Yawn. Yawn. Yawn.

I’m so tired of these awful headlines.

“Is Facebook Making Us Lonely?”

“Does Facebook Turn People Into Narcissists?”

“Is technology x making us negative human characteristic y?”

Must we play into the fear and self-doubt of those who feel lost in today’s primary medium of interaction? Must we rely on a false nostalgia to defend against the scary new and unknown? My god, were you guys even paying attention during Midnight in Paris???

But worry not, ye demagogues of Internet-phobia, you’re in good company.

Here’s Plato writing about writing in 400 B.C.:

For this invention will produce forgetfulness in the minds of those who learn to use it, because they will not practice their memory. Their trust in writing, produced by external characters which are no part of themselves, will discourage the use of their own memory within them. You have invented an elixir not of memory, but of reminding; and you offer your pupils the appearance of wisdom, not true wisdom.

And German philosopher and mathematician Gottfried Leibniz, on the printing press in 1680:

I even fear that after uselessly exhausting curiosity without obtaining from our investigations any considerable gain for our happiness, people may be disgusted with the sciences, and that a fatal despair may cause them to fall back into barbarism. To which result that horrible mass of books which keeps on growing might contribute very much. For in the end the disorder will become nearly insurmountable; the indefinite multitude of authors will shortly expose them all to the danger of general oblivion; the hope of glory animating many people at work in studies will suddenly cease: it will be perhaps as disgraceful to be an author as it was formerly honorable.

That’s right, the invention of the printing press, and the accompanying reduction in the cost of publishing, will result in the “barbarism” of the human race; science itself will suffer from the expansion of our ability to print and distribute knowledge.

Here’s James Gleick explaining early reactions to the telegraph in his book, The Information: A History, a Theory, a Flood:

Some worried that the telegraph would be the death of newspapers, heretofore “the rapid and indispensable carrier of commercial, political and other intelligence,” as an American journalist put it:

“For this purpose the newspapers will become emphatically useless. Anticipated at every point by the lightning wings of the Telegraph, they can only deal in local “items” or abstract speculations. Their power to create sensations, even in election campaigns, will be greatly lessened—as the infallible Telegraph will contradict their falsehoods as fast as they can publish them.

…Intelligence, thus hastily gathered and transmitted, has also its drawbacks, and is not so trustworthy as the news which starts later and travels slower.”

It’s time to move beyond these headlines. Let’s meme them out of existence. Anyone writing one of these articles should be required to read Charles Bridenbaugh’s 1962 address in the American Historical Association’s journal:

There are, however, numerous inescapable ironies about the dilemmas created by inventions of the new age. With more and more scholars employing all the tools and techniques, using all the data processing machines, and also those frightening projected scanning devices, which we are told will read documents and books for us, there is still no machine for digesting the sources. No longer is there, or will there be, the time in which to ponder at length the meaning of the old reliables among the sources.

Notwithstanding the incessant chatter about communication that we hear daily, it has not improved; actually it has become more difficult.

The transistor radio has everywhere created a new urbe in rus, bringing the Huntley-Brinkley news and the Madison Avenue claptrap to the summit of Moosilauke and the High Sierras. Shades of John Muir and his lovely, lonely summers!

At best, these articles conclude with “well, we don’t really want to (or cannot) go back to the old ways of doing things, since we all agree that this technology is here to stay. But we’re going to continue missing what we used to have and being upset about what we have less of now, so that when our kids come home from College for vacation we can decry the decay of all that is proper and good in this world.”

I won’t argue that technological progress produces only positive change. Significant societal changes come with many externalities, and some are more positive than others; but I refuse to believe that an innovation that reduces the costs of creating, distributing, and consuming information is a net negative for society.

If nothing else, let’s please do away with these link-baity, AARP-approved, reefer madness headlines. (And let’s not pretend that people actually read these absurdly long articles. That’s the whole problem, right?) A thoughtful conversation can and should take place about the impact of technology on society, but that conversation should avoid at all costs any pandering to nostalgia and fear.

And now a dose of reality from Clay Shirky, who summarizes better than I ever could:

The change we are in the middle of isn’t minor and it isn’t optional, but nor are its contours set in stone. We are a long way from discovering and perfecting the net’s native forms, what Barthes called the ‘genius’ particular to a medium.

When society is changing, we want to know whether the change is good or bad, but that kind of judgment becomes meaningless with transformations this large.

And to those of you who will continue writing these headlines, stoking the fires of nostalgia, feeding the egos of participants in industries that are threatened by new opportunities for interaction, I invite you to heed Clay’s warning:

Our new freedoms are not without their problems; it’s not a revolution if nobody loses.


Facebook, It’s like Instagram for Birthdays

When I reflect on my use of Facebook over the last seven years, it strikes me that how I used Facebook in 2004 is very different than how I use it in 2012. I remember hearing about it for the first time:

I was sitting at home in front of my computer in the months leading up to my freshman year in College. My friend Will instant messaged me with a startling proposition: “Check out this website where you can see pictures of the incoming freshman girls in your class!” For an 18 year old dude, this is the equivalent of Internet gold. I’ve never handed over my email address so willingly.

Throughout the first couple of years of college, my typical usage was:

1) Go to party
2) Meet people at parties
3) Friend people on Facebook

My network grew to about 400 “friends.” I poked, I posted, I updated. This network made sense according to the patterns of use to which I had become accustomed. By default, my photos and status updates were only shared with people from my school (with the same .edu domain).

And then something happened…

Well first, I grew up. Cheesey, I know, but people change. My priorities changed. My interests changed. My behavior changed. The friends that I spent time with changed.

Meanwhile, Facebook changed. Its focus evolved from private profiles to the Newsfeed. Tagged photos were front and center. My little cousins joined. My parents joined. My aunt joined.

And they were all playing games.

Suddenly, the content emerging from this social application was less college and parties and more cows and pigs.

But wait! Facebook! You told me to add people that I meet at parties. You didn’t tell me to add my parents and their friends and trade cows with my Aunt! You didn’t tell me to share my academic achievements! I thought I was supposed to be sharing party pictures!

So should I un-friend that girl I met at a party five years ago but haven’t spoken to since? Oh wait, you make that nearly impossible. Plus, how then will I know that she needs my help to kill a rival Mafia?!

For you, my network can only grow in one direction: bigger. We don’t meet fewer people as we get older. We meet more people! And if we know more people, our “Friends” list should grow accordingly. We don’t forget people do we? If we’ve met them, they belong in our Facebook network.

You seem to think that Facebook is the only network I’ll ever need; that instead of adding and removing people as your features and my real world networks evolve, I should just move them into smaller groups and manage a massive number of impossible-to-understand privacy settings. Because for you, my identity and how I interact with the people that make up my life are as straightforward and comprehendable as the blue in my profile.

How people build their networks in social applications is informed by the features and functionality present when they join. When I join an application whose primary function is to share my location, I’ll be sure to only connect to those people with whom I’m comfortable sharing my location. When I join a photo sharing application, I’ll likely connect to only those people with whom I’m interested in sharing photos.

On the flip side, how people use social applications is as much determined by the network of participants as it is by the features and functionality.

So our use of social applications relies on two inseparable and codependent characteristics: features suggest the network, and the network suggests a use. As features evolve, so too does the network that is relevant to the application. And as we evolve, so too does the network that is relevant to us with regards to those features.

Today, my Facebook network is really really good at one thing: Birthdays.

It was my Birthday a couple of weeks ago. From my 527 friends, I received 52 birthday wishes on Facebook. That’s 10% of my friends — more activity in one day than I saw in an entire year prior. Who are these strangers posting on my wall? I haven’t spoken to some of them in 5 years. What a wonderful treat to hear from them on my birthday.

It’s important for every company to have an ambitious goal, and for a company that insists on owning every relationship in some kind of one-dimensional version of my life, birthdays fit the bill. Congratulations Facebook, you’ve built THE KILLER BIRTHDAY APP. They own the birthday market, which, as far as I can tell, has a massive addressable audience (numbering in the billions).

I guess that just means that I’ll get my photos, location, and news elsewhere, in applications where my networks more appropriately map to the type of sharing that those content types suggest. In the meantime, I’d make one addition to the “Risk Factors” section of their S-1:

“To the extent that Birthdays go out of fashion, Facebook, as an end-user application, will cease to serve any function to anyone. It will be nothing more than a wonderful rolodex on top of which many more useful applications will be built.”

(Thanks to Alex for his help editing this post.)

Books of 2011: History, Theory and Application

Inspired by Tony Haile’s “2010 in Books,” I thought I’d take a look through my Amazon Kindle purchase history and put together a short post on the books that I read in 2011. I found the retrospective useful, and hopefully my comments and recommendations are useful to others as well.

This year, I was lucky enough to have Findings to organize all of my Kindle highlights. Where available, I’ll include the link so you can skim through my favorite moments from each book.

Biographies

Steve Jobs by Walter Isaacson

Benjamin Franklin by Walter Isaacson

Benjamin Franklin is a legitimate page-turner that reads more like a novel than a history. Steve Jobs, on the other hand, likely as a result of Isaacson’s access to in-person interviews, reads more like a play-by-play report. Given the difference in available documentation (hundreds of letters vs. eye-witness accounts), it’s no surprise that the biographies turned out in very different styles. That said, both books are excellent and must-reads.

Histories

The Master Switch: The Rise and Fall of Information Empires by Tim Wu

The Information: a History, a Theory, a Flood by James Gleick

The Master Switch was probably the most impactful book of 2011 for me. It provides a rich and easy-to-understand context for the most important issues in Internet policy today. If you’re interested in participating in the debates around Network Neutrality and the recent legislative efforts to curb online piracy, this is a must read. (After reading The Master Switch, I was inspired to write “It’s Time for a Social Network Neutrality.”)

The Information is a fascinating review of the emergence of the concept of information — tracing it from the origins of language, to the innovation of writing and its impact on the way humans process logic, to the birth of computer science in the 19th century, all the way into genetic theory in the 21st. The book is home to my favorite sentence of the year: “The universe computes its own destiny.” It’s is a bit of a slog, and includes some challenging math, but if you’re at all interested in the history of computer science, it’s worthy of a read.

Network Theory

Lots of people are writing about group and network theory — attempting to explain a new behavioral economics that makes sense of the kinds of creative activity we see on the web. These books tend to blur the lines between economics, law, sociology, and psychology.

The Wealth of Networks: How Social Production Transforms Markets and Freedom by Yochai Benkler

Here Comes Everybody: The Power of Organizing Without Organizations by Clay Shirky

Cognitive Surplus: Creativity and Generosity in a Connected Age by Clay Shirky

Read The Wealth of Networks first. It is an incredible primer on Internet law, economics, and sociology. It’s a challenging read, but a fascinating one. You’ll learn about Network Neutrality, patent law, collaborative creation, power law dynamics, and much, much more.

Clay Shirky’s Here Comes Everybody is a much easier read, and helps provide an updated context for many of the ideas presented in The Wealth of Networks. (It was written a few years later, and a few years matters in Internet time). Cognitive Surplus builds on these ideas to propose a more general theory of media in the post-Internet landscape, one characterized by the consumer’s desire and now expectation to produce.

Reality Is Broken: Why Games Make Us Better and How They Can Change the World by Jane McGonigal

What’s Mine Is Yours: The Rise of Collaborative Consumption by Rachel Botsman and Roo Rogers

How Many Friends Does One Person Need?: Dunbar’s Number and Other Revolutionary Quirks by Robin Dunbar

Read the introduction and first couple of chapters of Reality is Broken. Skip the others.

Startup Thinking

The Four Steps to the Epiphany by Steve Blank

The Lean Startup by Eric Ries

From the perspective of my career, The Four Steps to the Epiphany is probably the most important book that I read this year. Most experienced entrepreneurs will look at Customer Development and say “oh, yea, that’s just called ‘how you start a company’,” but for the first-timer, it provides a non-obvious (until you try it) framework for thinking about product development.

The Lean Startup marries Steve Blank’s Customer Development with agile product development methodologies. It also skews B2C where Blank skews B2B. It’s a quick read and worth your time.

Alongside both of these books, I recommend checking out some of Blank and Ries lecture videos available online.

Who: The A Method for Hiring by Randy Street and Geoff Smart

Who picks up where “Topgrading” left off. It’s a useful framework for thinking about hiring / people management for your company. Most tactics aren’t immediate applicable until you reach a certain scale, but the general concepts and interview tips are helpful.

Venture Deals: Be Smarter Than Your Lawyer and Venture Capitalist by Brad Feld and Jason Mendelson

Venture Deals is a very tactical book, but a must-read for anyone who plans on fundraising anytime soon. It takes you line-by-line through typical seed stage and series A term sheets, and arms you with just enough legal know-how to ask the right questions at the right times.

Lean Thinking by James Womack and Daniel Jones

Lean Thinking walks through the history and theory behind Japanese lean manufacturing processes. This theory informs much of what you’ll read in The Lean Startup and Four Steps, so I found it helpful. A bit of a boring read, but worth making your way through the introduction.

Fiction

Song of Ice and Fire: A Game of Thrones, A Clash of Kings, A Storm of Swords by George R. R. Martin

It was a big year for the Song of Ice and Fire series. About 50% of my friends are making their way through it now. If you like dragons and magic (which, since you’re reading this post, you probably do (nerd)), then you’ll love this series.

Water For Elephants by Sara Gruen

Great book. I read it ahead of the movie release (which wasn’t so great). Buy it for the beach.

——

My philosophy on buying books is that if a book has a small chance of making me just the slightest bit smarter, it’s worth buying. Getting a tiny bit smarter for $9.99 is probably the best ROI I’ll ever see.

For 2012, I have a handful of books in my backlog:

The Penguin and the Leviathan: How Cooperation Triumphs over Self-Interest by Yochai Benkler
Life Inc.: How the World Became a Corporation and How to Take It Back by Douglas Rushkoff
The Design of Everyday Things by Don Norman
Snow Crash and The Diamond Age by Neal Stephenson
Song of Ice and Fire: A Feast for Crows, A Dance with Dragons by George R.R. Martin

…but I’m looking for more! Let me know in the comments if you have additional recommendations.

The Social Web is Splintering (ftw)

This past week, Facebook released a series of changes to the way it manages sharing and privacy controls. You can read more about them here.

The short story is that they are giving their users finer control over their sharing and how others tag them in photos and updates, and building the concept of friend lists more fully into the experience. One other interesting change, which made its way into the blog post as little more than a “by the way,” is that Facebook has removed the places feature from its mobile applications.

In response to these changes, Matthew Ingram over at GigaOm wrote a great piece asking, “Are Facebook and Google Splintering the Social Web?” His analysis focused on the much-talked-about Circles feature from Google, along with the similar changes from Facebook, and questioned whether or not people would actually use these features.

Are people really going to spend the time it takes to create groups or lists or Circles and then choose from a pull-down menu every time they want to share a piece of content? I don’t think so (even Mark Zuckerberg once said that people hate lists). And my fear is that people will share less as a result, or will turn away from these networks in confusion, or because the settings are too cumbersome.

I’m less concerned than Ingram is on this point, but to answer the question in his title: Yes, the social web is splintering, but it is not Facebook or Google doing the splintering – it’s Instagram, it’s Foursquare, it’s any network that is purpose-built for a specific behavior, a specific community, and a unique set of privacy expectations.

Facebook and Google are merely responding to the “splintering” that they are seeing outside of their walls. My friend Nina Khosla wrote a great post that neatly elucidates why this might be happening:

“Therein lies the paradox of the social network that no one wants to admit: as the size of the network increases, our ability to be social decreases.” – The Social Network Paradox

Size is one reason why these communities might be losing value in the eyes of users, but I think something else is at work.

Last year, when Facebook’s Places feature was released on mobile phones, I wrote that they would ultimately “lose location” to Foursquare, since on Foursquare we had the opportunity to rebuild our networks with location-sharing in mind.

Speaking more generally, I believe that social networks built with a purpose in mind have two distinct advantages over larger catch-all networks like Facebook:

1) Functionality: it’s easier to do one thing well than to do many things well (just ask Yahoo)

2) Social context: every type of sharing has a unique privacy expectation associated with it, and unique social context in which that sharing makes the most sense

Users have shown that they prefer the switching costs of rebuilding their networks elsewhere to the costs of managing their existing networks in order to make them more suitable for the kinds of sharing they want to do. In other words, users would rather build a network from scratch, with a particular use case in mind, than mold an existing network to make it fit one additional use case.

The bottom line: Users are going elsewhere to share their location. Users are going elsewhere to share their photos. Facebook will continue to do a few things well (birthday messages?), but they will more and more find themselves unable to compete with these smaller “splinter networks.”

Yes, the social web is splintering, and we should celebrate.

It’s Time for a Social Network Neutrality

The network neutrality / common carriage debate is one of the most important debates of our time. At stake is the freedom to innovate, the freedom to listen, and the freedom to speak. To date, arguments for or against common carriage have focused largely on the relationship between Internet service providers and content creators, but a new threat is emerging.

Companies like Facebook, Twitter and LinkedIn have unlocked new ways for people to connect, curate, and consume. They have changed and continue to change how we interact with the web – how content is distributed, discovered, and delivered. But with the emergence of this new social layer comes a threat that rivals that posed by the great information monopolies of the 20th century – AT&T, the Radio Trust and the Motion Picture Patents Company, companies known for price gouging, anti-competitive behavior, and the stifling of innovation.

I recently finished Tim Wu’s “The Master Switch: The Rise and Fall of Information Empire.“ For anyone interested in network neutrality, this book is an incredible primer. Beyond presenting a thoughtful analysis and historical review of the information industry, Wu provides a compelling read – one might even call it a page-turner! If you haven’t yet, go buy it, and read it.

Network Neutrality

If you’re familiar with the basics of network neutrality, feel free to jump to my main argument below. If not, let’s start with a definition for common carriage.

At the heart of common carriage is the idea that certain businesses are either so intimately connected, even essential, to the public good, or so inherently powerful—imagine the water or electric utilities—that they must be compelled to conduct their affairs in a nondiscriminatory way.

As a simple example, if a man operates the only ferry over to town, that simple boatman is in a position of great power over other sectors of the economy, even the sovereign authorities. If, for example, he decided to charge one butcher more than another to carry his goods, this operator could bankrupt the one who didn’t enjoy his favor. The boatman is thus deemed to bear responsibilities beyond those of most ordinary businesses.

Wu, Tim (2010). The Master Switch: The Rise and Fall of Information Empires (p. 58).

Reflecting on Wu’s review of information monopolies, one can extract two primary tendencies manifest in countless examples throughout history. First, like all institutions they follow a law of self-preservation. If the ferry owner senses a threat to his monopoly in an innovation outside of his control, he will do everything in his power to acquire or squash it.

See:

Second, information monopolies will always act to maximize profits, and will often do so at the expense of their “riders.” If a passenger on the network is seen to reap significant profits on the back of the network, it is in the short-term interest of the monopoly to ransom network access for a share of those profits.

See:

  • The Motion Picture Patents Company consolidating control over film production and distribution by ransoming access to patent licenses and buying up independent theaters, ultimately leading to the independents’ flight to Hollywood.
  • RCA buying up nascent radio networks to create a single national content creator and distributor.

The tenuous relationship between distribution channels and that which is being distributed is summarized neatly by Wu:

You cannot serve two masters, and the objectives of creating information are often at odds with those of disseminating it.

Ibid., p. 306.

Social Network Neutrality

So what does this have to do with social networks like Facebook or Twitter?

Distributors, owners of “the pipes,” will always have an incentive to maximize profit by way of price discrimination, or, if they choose to produce their own content, to prioritize their own goods ahead of or instead of those of their competitors.

Social networks are a critical layer of infrastructure for a wide variety of applications and content. Unlike physical networks, opportunities for lock-in emerge not at the physical layer but at the social layer: our connections. In other words, they do not wield monopoly control by dint of massive up-front fixed costs but rather by the accumulated value contributed by users in the form of the social graph!

Without access to our social connections, applications like Zynga, Turntable, and Spotify face significant barriers to entry – both in terms of the product experience that they are able to deliver and their path to adoption via access to social promotional channels.

But will these social networks really exert their platform authority at the expense of competitors and users? The answer is that they already are.

Take the social gaming company Zynga, for example. The pace of Zynga’s growth has been mind-boggling. A significant portion of Facebook’s users spend a significant portion of their time on Facebook within Zynga’s games. When Facebook sensed a competitive threat emerging on their platform, they chose to reduce that threat by exerting their platform authority. Zynga was forced to give up 30% of their revenue to Facebook so that Facebook’s users could “benefit” from one standardized currency experience. How’s this for a Risk Factor, from Zynga’s S-1:

Facebook is the primary distribution, marketing, promotion and payment platform for our social games. We generate substantially all of our revenue and players through the Facebook platform and expect to continue to do so for the foreseeable future. Facebook and other platforms have broad discretion to change their platforms, terms of service and other policies with respect to us or other developers, and those changes may be unfavorable to us.

Facebook has even gone to battle with Google over data portability. The most recent challenge coming by way of a Chrome Extension that allows you to import your Facebook friends into Google’s new social network, Google+.

Playing the white knight (or social underdog), Google has tended to act in the interest of data portability, but Google’s policy of “we’ll let you import our contacts if you let us import your contacts,” reeks of data protectionism, and should be viewed with a healthy dose of skepticism, given Google’s own checkered past.

Google and Facebook are not alone. LinkedIn recently shut off API access to third party developers that they deemed competitive, including Monster and BranchOut, among others.

Not to be outdone, Twitter recently called on all third party developers to stop building Twitter clients. Said Twitter platform lead Ryan Sarver:

We need to move to a less fragmented world, where every user can experience Twitter in a consistent way.  This is already happening organically – the number and market share of consumer client apps that are not owned or operated by Twitter has been shrinking.

A “less fragmented world” sounds like code for “consolidation.” Can Twitter really innovate faster than thousands of third-party developers? Can LinkedIn replace the value that companies like BranchOut and Monster were planning on providing to businesses and users? We’ll never find out, because Twitter and LinkedIn can respond to any such emergent innovation by shutting down access to their API.

What happens when an information monopoly attempts to centralize innovation? No organization has done it better than Bell Labs. They were so successful that they invented magnetic tape, used to power the computer revolution, as early as 1934!

“The impressive technical successes of Bell Labs’ scientists and engineers … were hidden by the upper management of both Bell Labs and AT&T.” AT&T “refused to develop magnetic recording for consumer use and actively discouraged its development and use by others.” Eventually magnetic tape would come to America via imports of foreign technology, mainly German.

But why would company management bury such an important and commercially valuable discovery? What were they afraid of? The answer, rather surreal, is evident in the corporate memoranda, also unearthed by Clark, imposing the research ban. AT&T firmly believed that the answering machine, and its magnetic tapes, would lead the public to abandon the telephone.

Ibid. p. 106.

As a result of AT&T’s coverup, magnetic tape would not be “discovered” until the 1990′s. Holy crap! Anyone else terrified?

So what happens next?

Certainly these companies should be able to reap the rewards of the network that they’ve built, but when those rewards come at the expense of the user experience, the troubling effects of lock-in become apparent.

This is just the beginning. What happens when Facebook or Twitter decide that it is too ‘confusing’ for users to see photos from Instagram posted to their network, instead of through Facebook Photos? What happens when Facebook decides that Foursquare check-ins next to Facebook Places check-ins are detrimental to the user experience? Or that Groupon’s daily deals shared through the Facebook platform are confusing for users who are most eager to find Facebook’s deals?

As these networks settle on and begin to expand their business models, the definition of “competitor” will expand commensurately. Monopoly power of these large networks, as owners of our now primary channels for distribution and communication, will only increase as they become an ever larger part of our lives.

It’s time to stop seeing these companies as mere applications. They are the 21st century version of AT&T, of RCA, of the Motion Picture Patents Company. The infrastructure of the social web has been consolidated into the hands of a few. With consolidation comes control, and with control comes an incentive to wield it over those deemed competitive threats to the ultimate prerogative: preservation of control.

Government agencies responsible for policing antitrust clearly have these companies on their radar, but history has shown that government is as capable of enabling information monopolies as it is of squashing them. Users must stand and be counted. We must demand portability, and we should vote with our attention when it is not delivered.

At stake is the future of the Internet, and if the Internet is social, then there is no less at stake than the future of social.

A Look at the Language of PIPA

I’m inspired by Brad Burnham’s post about the Protect IP Act that is about to go to the US Senate for its first vote. Brad and fifty-three other venture capitalists, representing forty firms, rightly recognized the threat that this Act poses to innovation and economic growth in one of our Economy’s most important sectors. Together, they drafted and signed a letter stating the reasons for their opposition, and encouraging the Senate to vote against it. You can (and should) read the letter.

Before joining Brad and company in opposition, I spent some time going through the text of the Act. Regardless of your position on Copyright, one cannot ignore the extent to which certain language in PIPA significantly expands the scope of responsibility for infringement. Even if this expansion of scope helps Copyright holders re-capture a greater proportion of the economic value that is rightfully theirs, it will do so only with serious collateral damage.

I thought it might be helpful to share some of the more egregious clauses (bolding is mine):

(7) the term ‘Internet site dedicated to infringing activities’ means an Internet site that–

(A) has no significant use other than engaging in, enabling, or facilitating the–

(i) reproduction, distribution, or public performance of copyrighted works, in complete or substantially complete form, in a manner that constitutes copyright infringement under section 501 of title 17, United States Code;
(ii) violation of section 1201 of title 17, United States Code; or
(iii) sale, distribution, or promotion of goods, services, or materials bearing a counterfeit mark, as that term is defined in section 34(d) of the Lanham Act; or

(B) is designed, operated, or marketed by its operator or persons operating in concert with the operator, and facts or circumstances suggest is used, primarily as a means for engaging in, enabling, or facilitating the activities described under clauses (i), (ii), or (iii) of subparagraph (A);

I wanted to call out the text above in bold, as this is the type of language that puts at risk the protective measures included in the Digital Millenium Copyright Act. In their letter to the Senate, Brad and his colleagues explain:

Online innovation has flourished, in part, because the Digital Millennium Copyright Act (DMCA), though flawed, created clear, defined safe harbors for online intermediaries. The DMCA creates legal certainty and predictability for online services — so long as they meet the conditions of the safe harbors, including an appropriate notice-and-takedown policy, they have no liability for the acts of their users. At the same time, the DMCA gives rights-holders a way to take down specific infringing content, and it is working well.

But the suffering doesn’t end with the accused. Payment providers, advertising services, and “location tools” (defined broadly as “including a directory, index, reference, pointer, or hypertext link”) – in other words, countless internet services – would be required to shut down all payment capabilities, advertisements, and hyperlinks to the “offending” site:

(B) FINANCIAL TRANSACTION PROVIDERS- A financial transaction provider shall take reasonable measures, as expeditiously as reasonable, designed to prevent, prohibit, or suspend its service from completing payment transactions involving customers located within the United States and the Internet site associated with the domain name set forth in the order.
(C) INTERNET ADVERTISING SERVICES- An Internet advertising service that contracts with the Internet site associated with the domain name set forth in the order to provide advertising to or for that site, or which knowingly serves advertising to or for such site, shall take technically feasible and reasonable measures, as expeditiously as reasonable, designed to–

(i) prevent its service from providing advertisements to the Internet site associated with such domain name; or
(ii) cease making available advertisements for that site, or paid or sponsored search results, links or other placements that provide access to the domain name.

(D) INFORMATION LOCATION TOOLS- An service provider of an information location tool shall take technically feasible and reasonable measures, as expeditiously as possible, to–

(i) remove or disable access to the Internet site associated with the domain name set forth in the order; or
(ii) not serve a hypertext link to such Internet site.

The Protect IP Act promises to unleash a torrent of law suits, which, successful or not, will stunt innovation.

If you value the free web, if you recognize it as a tremendous force for growth in a country slowing slipping behind, if the Internet is your ReligionTAKE ACTION.

 

“The Internet Is My Religion”

Today, I was lucky enough to attend the second day of sessions at Personal Democracy Forum. I didn’t really know what I was getting myself into. As a social web / identity junkie, I was excited to see Vivek Kundra, Jay Rosen, Dan Gillmor, and Doc Searls. I hadn’t heard of many of the other presenters, including one whose talk would be the most inspiring I had ever seen on a live stage.

As Jim Gilliam took the stage, his slightly nervous, ever-so-geeky sensibility betrayed no signs of the passion, earnestness, and magnificence with which he would deliver what can only described as a modern epic: his life story.

Watch it now:

Watch live streaming video from pdf2011 at livestream.com

[Don't read on unless you have watched the video. The rest of this post probably won't make much sense.]

Apologies for the long quote, but I find his closing words incredibly profound [my bolding]:

As I was prepping for the surgery, I wasn’t thinking about Jesus, or whether my heart would start beating again after they stopped it, or whether I would go to heaven if it didn’t. I was thinking about all of the people who had gotten me here. I owed every moment of my life to countless people I would never meet. Tomorrow, that interconnectedness would be represented in my own physical body – three different DNAs: individually they were useless, but together, they would equal one functioning human. What an incredible debt to repay! I didn’t even know where to start.

And that’s when I truly found God. God is just what happens when humanity is connected. Humanity connected is God. There was no way I would ever repay this debt. It was only by the grace of God – your grace, that I would be saved. The truth is we all have this same cross to bear. We all owe every moment of our lives to countless people we will never meet. Whether it’s the soldiers who give us freedom because they fight for our country, or the surgeons who give us the cures that keep us alive. We all owe every moment of our lives to each other. We are all connected. We are all in debt to each other.

The Internet gives us the opportunity to repay just a small part of that debt. As a child, I believed in creationism, that the Universe was created in six days. Today, we are the creators. We each have our own unique skills and talents to contribute to create the Kingdom of God. We serve God best when we do what we love for the greatest cause we can imagine. What the people in this room do is spiritual – it is profound. We are the leaders of this new religion. We have faith that people connected can create a new world. Each one of us is a creator but together we are The Creator.

All I know about the person whose lungs I now have is that he was 22 years old and six feet tall. I know nothing about who he was as a person, but I do know something about his family. I know that in the height of loss, when all anyone should have to do is grieve, as their son or their brother lay motionless on the bed, they were asked to give up to seven strangers a chance to live. And they said yes.

Today, I breathe through someone else’s lungs while another’s blood flows through my veins. I have faith in people, I believe in God, and the Internet is my religion.

The audience rose in a standing ovation, twice. A few of the reactions:

You know it’s an amazing talk when everyone looks up from their computer and stops working to pay attention. #pdf11@katieharbath

Standing ovation for @jgilliam at #PDF11, not a dry eye in the house – @doctorow

As I walked back to the office from the Skirball Center this afternoon, I found myself thinking through what his message means to me, and why I was so moved by his words. Working at betaworks, I am confronted with and fascinated daily by the creative opportunities on the Web – for opportunities to change the way that we connect, communicate, share, learn, discover, live, and grow. Technology is only as good as the people who wield it, so perhaps I’m a bit idyllic and naive in my boundless optimism, but I am consistently awestruck at the power of the Web as a creative force.

I’m not a religious person, but I do believe there is something humbling about the act of creation – whether your form of creation is art, software, ideas, words, music – there is something about the act of creation that is worth striving for, worth sacrificing worth, worth living for. Regardless of your view of her politics, Ayn Rand spoke to this notion beautifully:

“Whether it’s a symphony or a coal mine, all work is an act of creating and comes from the same source: from an inviolate capacity to see through one’s own eyes . . . which means: the capacity to see, to connect and to make what had not been seen, connected and made before.” – Ch. II, The Utopia of Greed, Atlas Shrugged

The Web – at its simplest, an open and generally accessible medium for two-way connectivity – bridges creative energy irrespective of geography, socioeconomic status, field of study, and language. It enables and even encourages the collision of ideas, problem statements, inspirations, and solutions. As Stephen Johnson offers in his fantastic book, Where Good Ideas Come From, “good ideas are not conjured out of thin air; they are built out of a collection of existing parts, the composition of which expands (and, occasionally, contracts) over time.” He might as well be describing the Web.

The Internet is a medium capable of unlocking and combining the creative energies of Earth’s seven billion in a way never before imaginable.  Through the near-infinite scale with which it powers human connectivity,  the Internet has shown in just a few short years its ability to enable anything from a collection of the world’s information, to a revolution, to, in the case of Jim Gilliam, life itself.

I’m so excited to be a small part of what can only be called a movement. I’m excited to build, I’m excited to change, and, perhaps most critically, I’m excited to defend.

The Slow Hunch (Part 2): Discovering Serendip

After reading Stephen Johnson’s Where Good Ideas Come From (which you should buy and read, now), I was inspired to take his advice and “write everything down.” Here’s my first try.

I wrote a few months ago about the evolution of the web, with its “long steady march towards the holy grail of discovery – consumption without intent: content that you don’t even know that you want.” I end the post with a dramatic flourish that probably requires a bit more thought:

…the social web…has replaced intent with context, and so while wading through the stream, we are left with a feeling of serendipitous discovery, as we stumble blindly into content that we don’t even know that we want.

Serendipity is an interesting term. It’s universally perceived as good, but beyond that, I’m not sure that it is so well understood. Since writing this post, I came across a few explanations that I found incredibly useful:

First, the origin of the word. Johnson explains:

First coined in a letter written by the English novelist Horace Walpole in 1754, the word derives from a Persian fairy tale titled “The Three Princes of Serendip,” the protagonists of which were “always making discoveries, by accident and sagacity, of things they were not in quest of.” The contemporary novelist John Barth describes it in nautical terms: “You don’t reach Serendip by plotting a course for it. You have to set out in good faith for elsewhere and lose your bearings serendipitously”

…your discovery may well be interesting and informative, but it will not be truly serendipitous unless it helps you fill in a piece of a puzzle you’ve been poring over.

Yochai Benkler, in his brilliant book “The Wealth of Networks,” never actually writes the word “serendipity,” but speaks to the concept eloquently in his rebuke of the Babel objection (i.e. information overload) – bolding is mine:

We, as individuals, also go through an iterative process of assigning a likely relevance to the judgments of others…. By a combination of random searching and purposeful deployment of social mapping-who is likely to be interested in what is relevant to me now-we can solve the Babel objection while subjecting ourselves neither to the legal and market power of proprietors of communications infrastructure or media products nor to the simple judgments of the undifferentiated herd…We do not degenerate into mindless meandering through a cacophonous din. We find things we want quite well. We stumble across things others suggest to us. When we do go on an unplanned walk, within a very short number of steps we either find something interesting or go back to looking in ways that are more self-conscious and ordered.

Yochai Benkler. The Wealth of Networks: How Social Production Transforms Markets and Freedom (pp. 173-174). Kindle Edition.

Finally, in no more than 8 words, Jeff Jarvis neatly summarizes the concept: “Serendipity is not randomness. It is unexpected relevance.”

Serendipity, in other words, is a form of passive discovery. It describes relevant information that is pushed to the user, in contrast to search results, which are pulled via the act of explicitly surfacing one’s intent. It replaces the exchange “I want this: ok, here you go” with “I thought you might like this: thanks, you’re right.”

Serendipitous discovery has found its most meaningful delivery mechanism today in Twitter. On Twitter we benefit from, in a very literal interpretation of Benkler’s words, “an iterative proces of assigning a likely relevance to the judgement of others.” The asymmetric follow system allows users to iterate through the set of curators that push them content. Further, lists and search allow us to provide a light layer of content categorization or social context on top of our streams. We become meta curators: actively curating a set of curators based on social proximity and perceptions of relevance to our constantly evolving interests. We optimize our streams to deliver content that we will find valuable – in other words, we position ourselves for serendipitous discovery.

All else equal,* serendipitous discovery is a fundamentally more valuable form of discovery than search.

What do I mean by value? Think about it at a basic level – for what service would you pay more? The tool that helps you get your questions answered whenever you need it, or the service of having your answers delivered before you even ask? A service that anticipates intent is more valuable – to the user (and yes, to the advertiser), than the tool that merely responds to intent.

I strongly believe that Twitter, and the ecosystem around it, are on the verge of building an industry that at least rivals what Google has built in search.

See also:

- The Slow Hunch (Part 1)

- Curating the Curators

- You Don’t Know It Yet, But You Want It

*Today, all else is not equal – for example, when I have a question, I want it answered now, not whenever someone happens to deliver it through my stream. I need to think through this some more.